Our Refunds & Returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are returning a non – faulty item, we will not be able to refund the original shipping costs.
There will be a 5% restocking charge deducted from your original purchase price.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not be eligible for a refund.
Any item that is returned more than 30 days after delivery, will also not be eligible for a refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically be applied to your credit card or original method of payment.
If you do not receive your Refunds & Returns please email us at sales@k9vanbuildersolutions.co.uk, or phone 0333 224 8999.