Standard Delivery
We offer Free standard shipping on orders over £5.00 within the UK Mainland. Additional charges may apply to UK addresses that the carrier deem to be a remote area and to highlands, islands and Northern Ireland. Delivery costs and alternative shipping service options are detailed prior to the completion of your order. If a discount code is used which brings the order total below £5.00, shipping will be charged.
We will always ask you to provide a contact telephone number when submitting your order. This may be used by the courier should they need to locate the delivery address or, in the case of large items or specialist deliveries, to arrange a suitable delivery time with you.
Standard delivery times vary by region but are typically within 2-5 working days, however, delivery times may also vary by product. Specific delivery estimates are detailed on the individual product pages as well as when viewing the items in your basket.
For multiple product orders, the estimated delivery will be based on the product with the longest estimated delivery time.
Alternative Shipping Services and Premium Shipping Options
Once you have entered the delivery address, alternative shipping services will be offered if they are available. This may include Next Day Shipping, Designated Delivery Day, Arrive before 9.30am or 12 noon services and Click and Collect. Alternative carrier options may also be available.
If you’re placing a multiple product order, delivery time scales and options will be based on the product with the longest estimated delivery time.
- Next Day and Premium Services
Premium Delivery Services are available, such as Next Day Shipping, Click and Collect to thousands of local pick up points, timed deliveries and alternative carrier options.
Notification of Dispatch
We will always notify you by email when your order is dispatched. This email will provide more information about how to track the progress of your delivery, what to do when you receive it and what action to take if there is a problem with your order.
**If you have not received your delivery within 4 days of receiving the Dispatch Notification, please contact us immediately**
On Receipt of your Order
When your order arrives, please check it immediately to ensure that everything is correct. If you find a problem, we’re here to help. We may be unable to resolve a problem if we are notified outside of the timeframes stated below:
- Item(s) Damaged in Transit
Any damage must be reported within 48 hours of receipt of goods. We will require photo images of:
- The postage label
- The damaged item
- The damaged packaging – external image
- The damaged packaging – internal image
Please contact us by phone or email to let us know if there is a problem:
Phone: 0333 224 8999
- Incorrect Item(s) Received
If you have received the wrong item(s), please tell us within 14 days of receiving your order so that we can resolve this for you. You can contact us by:
Phone: 0333 224 8999
Email: sales@k9vanbuildersolutions.co.uk